1. Order Cancellations

If you need to cancel your order, please contact us within 24 hours of placing it. After that, we may not be able to stop the shipment. If your order has already been dispatched, please follow our return instructions below.

2. Eligibility for Returns

To be eligible for a return:

• Items must be returned within 30 days of receiving your order.
• Products must be unused, in original packaging, and with all tags and labels attached.
• A receipt or proof of purchase is required for all returns. (Consult via mail)

3. Here’s how to start the return process:

1. Contact Us
   Email us at tpc1815275@163.com with your order number, reason for return, and photos if relevant (e.g., damage or incorrect item).
2. Get Return Approval
   Our team will respond with return approval and specific instructions, including the return address.
3. Package Your Item
   Please ensure items are securely packed with all original packaging and tags. Include the return details inside the parcel.
4. Ship the Item
   Use a reliable courier service with tracking. Customers cover return postage unless the product is faulty or incorrect.

4. Exchanges

We offer exchanges for defective or incorrectly shipped products. In such cases:

• Contact us within 30 days of delivery.
• We’ll cover return shipping and promptly send out the correct replacement item.

5. Damaged or Defective Items

If your item arrives damaged or faulty, please contact us within 48 hours of delivery. We’ll arrange a return at no cost to you and either send a replacement or issue a full refund—your choice.